1. Digital gift cards
Santa Fe Burrito Grill digital gift cards are issued by Santa Fe Burrito Grill. Each card has a code in the format SFGC-XXXX-XXXX-XXXX. These Gift Card Terms are part of our Terms & Conditions.
2. Buying a gift card
- Gift cards are sold on our website’s Gift Cards page, in the amounts offered there (whole-dollar amounts between $5 and $500). You don’t need an account to buy one.
- Payment is taken by card through Stripe, and your receipt is sent to the email address you give us. The gift card is issued once the payment is confirmed.
- You can have the card emailed to the recipient, get a share link to send yourself, or both. If you choose the share link only, a copy is emailed to you.
- Anyone who has the code or the share link can see and spend the balance, so share them only with the person the gift is for.
3. Using a gift card
- Redeemable online only — in the Santa Fe app and on our website at checkout. Not accepted at the register.
- Gift cards are not limited to a particular Santa Fe location.
- One gift card can be used per order. The amount taken is the smaller of the card’s balance and the order total; any remainder stays on the card.
- If the card doesn’t cover the whole order, you pay the rest by card. Card payments have a $0.50 minimum, so if less than $0.50 would be left to pay, slightly less of the gift card is applied and $0.50 is charged to your card.
- Gift cards cannot be used on catering orders.
4. Checking your balance
- The share link shows the card’s current balance.
- On our Gift Cards page, enter the code under “Check a gift card balance”.
- On this website, applying the code in your cart shows its balance.
- If you bought the card while signed in, your account lists the gift cards you sent.
5. Expiration
Digital gift cards you buy on our website do not expire. A promotional gift card we issue ourselves may carry an expiration date; if it does, the date is shown with the card.
6. Cash value & reloading
Except where required by law, gift cards cannot be redeemed for cash, reloaded or used to buy other gift cards. Each purchase creates a new card with its own code.
7. Lost or stolen cards
Treat your code and share link like cash. If a card is lost or stolen, contact us as soon as possible at onlineorder@santafeburritogrill.com with the purchaser’s email address. Our team can look up the card, deactivate it to stop further use, and move its remaining balance to a new code.
8. Refunds & disputes
- If a gift card purchase is refunded, the refunded amount is removed from the card’s balance, and a card refunded in full is deactivated.
- If a gift card purchase is disputed with the card issuer, the gift card is deactivated while the dispute is reviewed.
- When an order paid fully or partly with a gift card is cancelled or refunded, the gift card’s share of the refund is returned to the card. See our Refund & Cancellation Policy.
- We may deactivate a gift card obtained through fraud or an unauthorized payment.
9. Applicable law & changes
These terms apply except where applicable law, including Massachusetts law, gives you different rights. We may update these terms; the date at the top of this page shows when they last changed.