Help & contact
Fastest answers come from the in-app Support chat. For anything else, here’s how to reach a human.
Ways to reach us
Orders & refunds: onlineorder@santafeburritogrill.com
Everything else: info@santafeburritogrill.com
Phone
(781) 629-3282
For an order in progress, call the restaurant directly from its location page.
Catering & events
Groups of 10 or more: start on the catering page or email us with your date, headcount and pickup location.
Common questions
Something was wrong with my order
Open the Santa Fe app and use Support chat, or email onlineorder@santafeburritogrill.com with your order number within 24 hours. Missing, incorrect or poor-quality items are refunded to your original payment method in 3–7 business days.
Can I cancel an order?
Call the restaurant directly before preparation starts — the phone number is on every location page. Once the kitchen has started, cancellation may not be possible.
Where is my delivery?
Delivery orders are handled by Uber Direct. Track your courier from the order page in the app or from the tracking link in your confirmation email.
How do rewards work?
Earn points on every order placed through the app or website while signed in. Points unlock free items at each tier — see the Rewards page for the current rates.
I forgot to scan in the restaurant
Use “Forgot to scan” in the app’s Scan tab within 7 days and enter the receipt details to claim your points.
How do I delete my account?
In the app go to Profile → Delete Account, or email onlineorder@santafeburritogrill.com with the subject “Deletion Request”. Details are in our Privacy Policy.