Terms & Conditions | Santa Fe Burrito Grill

1. Acceptance of Terms

By downloading, installing, or using the Santa Fe Burrito Grill app or ordering through this website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the app or website.

2. Use of the Service

You must be at least 13 years of age to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

3. Ordering & Payment

All orders are subject to availability and order confirmation. Prices may vary by location. We reserve the right to refuse service, cancel orders, or limit quantities at our discretion. Promotions and special offers are subject to our Offer Terms, and gift cards to our Gift Card Terms.

4. Refunds and Cancellations

Our Refund & Cancellation Policy explains how cancellations and refunds work step by step.

You may request a refund for the following:

Incorrect or missing items in your order.
Items prepared incorrectly (wrong customization, missing modifiers).
Quality issues (food not fresh, food spoiled, etc.).
Order not received within 30 minutes of the estimated delivery time.

To request a refund, contact us through the in-app Support chat or email onlineorder@santafeburritogrill.com with your order number and a description of the issue. Refund requests must be submitted within 24 hours of the order time.

Refund processing

Eligible refunds are issued to your original payment method.
Processing typically takes 3–7 business days to appear on your statement.
For partial refunds (e.g., one missing item from a multi-item order), only the affected items will be refunded.

Order cancellations

You may cancel an order before food preparation has started by contacting the restaurant directly.
Once preparation has begun, cancellations may not be possible.
If we cancel your order (due to inventory, technical issues, or other reasons), you will receive a full automatic refund.

Non-refundable items

Tips paid to delivery drivers (these are passed directly to the driver).
Orders successfully delivered and consumed (refund requests must be made before the food is consumed).
Orders where customer-provided information (delivery address, phone number) was incorrect, causing failed delivery.

5. Loyalty Program

Rewards points earned through the Santa Fe Burrito Grill loyalty program are non-transferable and have no cash value. Any expiration or location restriction will be shown in the applicable reward or promotion terms. We may modify or discontinue the program, subject to applicable law and any notice shown in the app. The Rewards Program Terms describe how points and rewards work.

6. User Content

Reviews, ratings, support messages, and other content you submit may be used to operate support, improve restaurant service, and investigate abuse. We do not currently publish customer order reviews as a public social feed.

7. Intellectual Property

All content within the app and website, including but not limited to logos, trademarks, text, images, and software, is the exclusive property of Santa Fe Burrito Grill and is protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.

8. Suspension & Termination

We may suspend or close an account, refuse or cancel orders, or withdraw access to offers and rewards if we reasonably believe the account is being used for fraud, payment abuse, misuse of promotions, rewards or gift cards, abuse of our staff or delivery partners, or in violation of these Terms. You may stop using the service and delete your account at any time, as described in our Privacy Policy.

9. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the app and website are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app or website will be uninterrupted, error-free, or free of harmful components. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Santa Fe Burrito Grill shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the app, the website, or these Terms.

11. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Santa Fe Burrito Grill from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the app or website or your violation of these Terms.

12. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules, except where consumer-protection law in your place of residence requires otherwise.

13. Related Policies

These policies also apply to your use of the app and website and form part of these Terms:

14. Changes to These Terms

We may update these Terms from time to time. The date at the top of this page shows when they last changed. Your continued use of the app or website after an update takes effect constitutes your acceptance of the updated Terms.

15. Severability & Entire Agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the policies listed in Section 13, are the entire agreement between you and Santa Fe Burrito Grill about your use of the app and website. Our not enforcing a provision is not a waiver of it.

16. Contact

If you have any questions about these Terms of Service, please contact us:
Email: info@santafeburritogrill.com