1. The program
Santa Fe Rewards is our free loyalty program. Join by creating a Santa Fe account on this website or in the Santa Fe app; you must be at least 13 years old (see our Terms & Conditions). Your points, status and rewards are the same on the website and in the app. These Rewards Program Terms are part of our Terms & Conditions.
2. Earning points
- You earn 10 points for every $1 of qualifying spend on orders you place while signed in, in the app or on this website. Your status level does not change the rate.
- Qualifying spend is the price of the items in your order, before tax, tip, delivery fees and discounts. Points are rounded down to a whole number.
- Catering orders and gift card purchases do not earn points.
- Orders placed as a guest do not earn points. If you then create an account or sign in on the same browser or device within 30 days, those orders can be added to your account and earn points at the standard rate.
- When we run a double-points promotion, eligible orders placed on a Saturday or Sunday (Eastern Time) while the promotion is active earn twice the points. Double points apply only while we are running that promotion.
3. When points post
- Points are added to your balance when the restaurant starts preparing your order, not when you pay.
- An order that is refunded in full earns no points. If an order is refunded after its points were added, the points are removed — all of them for a full refund, or a matching share for a partial refund — up to the points you have available.
- We may correct a points balance, for example to fix an error.
- Points currently have no expiration date.
4. Status levels
Your status is based on the total points you have earned over time (lifetime points), not on your current balance. Claiming rewards and letting a reward expire never lower it; points removed because of a refund or a correction do, so your status can go down. The levels are currently:
| Status | Lifetime points |
|---|---|
| Amigo | 0 – 2,499 |
| Regular | 2,500 – 7,999 |
| Legends | 8,000 – 9,999 |
| VIP Crew | 10,000 and up |
VIP Crew members can order VIP-only menu items and use VIP-only offers when we release them. Every status earns at the same rate.
5. Claiming & using rewards
- The current rewards, their point cost and any minimum order are shown on the Rewards page and in your account. Claiming a reward deducts its points and adds a reward to your account.
- A claimed reward expires 60 days after you claim it. Points spent on a reward that expires unused are not returned.
- You can hold one unused copy of each reward at a time, and use one reward per order. A reward is applied as a discount at checkout; where a reward has a minimum order, it is measured on the item subtotal.
- Rewards can be used on orders in the app or on this website while you are signed in. They cannot be used on catering orders.
- Currently, rewards can’t be combined with the Monday Special, or with a promo code unless that code allows rewards. See our Offer Terms.
- If we retire a reward, unused copies of it are cancelled and the points spent on them are returned to your balance.
6. Birthday & first-order gifts
Free Chips & Queso on your first order
After you create a Santa Fe Rewards account, your first order includes a free Chips & Queso. The full rules are in our Offer Terms.
Birthday gift
- With a birthday saved on your profile, you can claim one free side on your birthday (Eastern Time): Chips & Queso or Chips & Guac, your choice. February 29 birthdays are celebrated on February 28 in other years.
- One birthday gift per calendar year. Your choice of side can’t be changed after you claim it.
- The gift is valid for 60 days after you claim it, for one order. That order must include at least one other paid item.
- If the order it was used on is cancelled or its payment fails, the gift is returned to your account until its 60 days are up.
7. No cash value
Rewards points earned through the Santa Fe Burrito Grill loyalty program are non-transferable and have no cash value. Rewards and gifts also have no cash value and cannot be exchanged for cash. We may suspend rewards on an account as described in our Terms & Conditions.
8. Changes to the program
We may modify or discontinue the program, subject to applicable law and any notice shown in the app. Reward choices, point costs and status names can change; the current ones are always shown on the Rewards page. Questions? Contact us using the details below.